How to Submit a Feature Request
This document outlines the process for submitting a feature request to Next Identity. A feature request is a formal request made by a customer to enhance an existing product or service. The following steps detail how to effectively submit a feature request and what to expect during the process.
Step 1: Submit Your Request
To initiate a feature request, users must first file a case with the Next Identity support team. This can be done through the following channels:
Email: You can reach out to our support team at help@nextidentity.io or help@nextreason.com.
Chat: Connect with us via the chat feature available on https://help.nextidentity.io or nextidentity.io.
Provide feature request details: Please tell us exactly what feature you would like to be added and how it would improve your experience with Next Identity.
Step 2: Receive Feedback
After submitting your feature request, you can expect to receive initial feedback within one week. Please note that the resolution time may vary based on the complexity of the request.