Manage Email Messages

You can manage the translations for email messages in the Content feature of the Next Identity Console. This allows you to review and customize localized email content across supported languages and templates, ensuring a consistent and personalized communication experience for your users.

• Access to the Next Identity Console

• Appropriate role and permissions to edit content and view journeys

Only users with the correct permissions will be able to manage email message translations in the Console.

To begin managing email message translations:

1. Go to the Content feature from the left-side menu of the Next Identity Console.

2. Use the Search field to locate a translation by:

   • Translation key

   • Text value of the translation

3. Apply filters to narrow the results:

   • Language: Choose the target locale (e.g., pt-BR, en-US)

   • Interface: Select Email

   • Then choose a specific template:

     • Verification Code Email: Sends a one-time code during authentication or sensitive operations.

     • Email Verification: Confirms the user’s email address during registration.

     • Application Invitation Email: Sends an invitation to join the application.

1. Find the email translation you want to update and click the Edit button in the Actions column.

2. The editor will open, showing:

   • Default translations for each supported language

   • Fields for entering custom values

3. Make your updates and click Save.

Your changes will be saved in your lowest environment, typically Development.

You can also access email templates through the User Journeys section in the Client Details screen:

1. Go to Client Details and select the Authentication card.

2. If the journey is configured with Email as the authentication type, locate the Notification – Verification Code box.

3. Click the settings button (gear icon) to open the email template and review its content.

4. On the right-hand panel:

   • Select a language to preview the content.

   • Click Go to Content to open the Content screen, pre-filtered for this specific template.

This method also works for other email notifications configured in journeys like Registration and Password Recovery.

Use the Propagation Guide to apply your email translation updates to upper environments.