Manage SMS Messages

You can manage the translations for SMS messages in the Content feature of the Next Identity Console. This feature allows you to review and customize the localized content of SMS notifications across supported languages and templates.

• Access to the Next Identity Console

• Appropriate role and permissions to view or edit content and journeys

Only users with the correct permissions can manage SMS message translations in the Console.

To begin managing SMS message translations:

1. Go to the Content feature from the left-side menu of the Next Identity Console.

2. Use the Search field to locate a translation by:

   • Translation key, or

   • Translation text

3. Apply filters to narrow the results:

   • Language: Select the desired locale (e.g., pt-BR, en-US)

   • Interface: Select SMS

   • Then choose a specific SMS template:

     • Verification Code SMS: Sends a one-time code during authentication or sensitive operations.

     • Application Invitation SMS: Sends a link inviting users to join the application.

1. Find the SMS content you want to update and click the Edit button in the Actions column.

2. The editor will display:

   • Default translations for each supported language

   • Fields to enter custom translations

3. Make your updates and click Save.

Changes are saved in the lowest environment, such as Development.

You can also edit SMS templates directly from the User Journeys section in the Client Details screen:

1. Go to Client Details and select the Authentication card.

2. If the journey is configured with Mobile as the authentication type, find the Notification – Verification Code SMS box.

3. Click the gear icon to open the SMS template and view its content.

4. On the right-hand panel:

   • Select a language to preview.

   • Click Go to Content to open the Content screen, pre-filtered for that specific SMS template.

This method is also available for other SMS notifications in journeys such as Registration or Password Recovery.

Use the Propagation Guide to apply your SMS translation changes to upper environments.